Services, Customer Education
Envox 7 Development Course
Envox 7 Upgrade Course
Envox CT ADE Development Course
Envox CT Connect Installation and Troubleshooting Course
Envox CT Connect Programming Course
Envox 7 VoiceXML Studio Development Course
envox 7 Courses
Envox 7 Development Course
Description
This three-day course provides you with a complete overview of the most important product features of the Envox 7 Communication Development Platform combined with practical exercises. Described in the class is the Envox Studio (the platform's rapid development environment), Envox Console (the platform's graphical, management program), and the Envox Communications Server (the platform's run-time environment, VoiceXML gateway, and CCXML gateway ). This is a must for all developers using Envox 7.
Objectives
Students will understand the following topics when they have completed the course:
- Understand the components of the Envox Communications Development Platform
- Learn how to install and configure Envox Communications Development Platform components
- Learn how to create and debug applications using the Envox Studio
- Learn how to use TTS and ASR technologies to add speech and speech recognition to an application
- Learn how to deploy applications on Envox Communications Servers
Knowledge of the following information and technologies is recommended prior to attending this course:
- Basic knowledge of programming principles and elements
- Familiarity with general telephony: call flow, terminology
- Experience using MS Windows
- Some familiarity with TCP/IP
- Some familiarity with databases
Envox 7 Upgrade Course
Description
This one-day course is the fastest way to get up and running on Envox 7. Intended for Envox 6 developers only, this course provides you with an overview of the most important new features in Envox 7 and lets you gain experience with Envox 7 through practical exercises. Please contact your local Envox Worldwide office for more information.
Objectives
Students will understand the following topics when they have completed the course:
- Understand the components of the Envox Communications Development Platform
- Learn how to install and configure Envox Communications Development Platform components
- Learn how to create and debug applications using the Envox Studio
- Learn how to use TTS and ASR technologies to add speech and speech recognition to an application
- Learn how to deploy applications on Envox Communications Servers
Knowledge of the following information and technologies is recommended prior to attending this course:
- Required – Completion of the Envox 6 Development Course or 1+ years using the Envox 6 Communications Development Platform
envox ct ade Courses
Envox CT ADE Development Course
Description
This two-day course provides a complete overview of all CT ADE product features. This includes how to develop applications using both of these tools:
- Application Development Language (ADL) – a procedural language that efficiently manages telephony and speech resources in a highly scalable runtime.
- Application Development ActiveX Objects (ADX) – a library of methods with a COM interface that can be incorporated into Windows visual development languages like C++, Visual Basic, Delphi, as well as Microsoft.NET languages C# and VB.NET.
Objectives
Students will understand the following topics when they have completed the course:
- Understand the components of the Envox Computer Telephony Application Development Environment (CT ADE); including ADL, ADX, Resource Manager, and SimPhone
- Learn how to install and configure Envox CT ADE
- Learn how to develop applications using:
- Application Development Language (ADL) – a procedural language
- Application Development ActiveX Objects (ADX) – a library of methods with a COM interface
- Learn how to use TTS and ASR technologies to add speech and speech recognition to an application
Knowledge of the following information and technologies is recommended prior to attending this course:
- Intermediate knowledge of programming principles and elements
- Solid familiarity with general telephony: signaling, call flow, general terminology
- Experience using MS Windows
- Basic knowledge of existing telephony applications: interactive voice response, conferencing, call center solutions
envox ct connect Courses
Envox CT Connect Installation and Troubleshooting Course
Description
This one-day course provides you with a complete overview of the CT Connect family of products, including the CT Connect Server and Client, Call Information Manager, Call Monitoring Manager, Enhanced SDK, and CSTA Switch Simulator. The course includes information about the programming models supported by the product family, how to install and configure CT Connect, and how to use the available tools to troubleshoot installations in the field.
The course is a mix of instructor lecture and practical exercises. This course is intended for anyone who needs to gain an in-depth knowledge of the CT Connect products in order to specify or support this software.
Objectives
Students will understand the following topics when they have completed the course:
- Understand the basic concepts and architecture of Envox CT Connect
- Understand the components of CT Connect; including the CT Connect Server and Client, Call Information Manager, Call Monitoring Manager, Enhanced SDK, and CSTA Switch Simulator
- Be aware of the switches and protocols supported with CT Connect
- Learn how to install and configure Envox CT Connect components
- Understand the programming models supported by the product family
- How to use the CT Connect tools to troubleshoot installations
Knowledge of the following information and technologies is recommended prior to attending this course:
- Basic knowledge of programming principles and elements
- Experience using MS Windows
- Basic knowledge of switches and switch protocols
- Basic understanding of telephony
- Basic understanding of Contact Center technology and related terminology
Envox CT Connect Programming Course
Description
This two-day course provides an overview of Computer Telephony concepts and the design considerations required when programming with CT Connect. Additionally, the CT Connect programming utilities are described. The following topics are covered:
- General Programming Considerations
- Basic Call Processing
- Non Event Processing
- Monitor Channels
- ACD Queues and Route Points
- Screen Pops
- Management API
Objectives
Students will understand the following topics when they have completed the course:
- Understand the Computer Telephony concepts and the design considerations required when programming with CT Connect
- How to develop applications for basic call processing, non event processing, monitoring channels, ACD queues, route points, and screen pops
- How to use the Management API to create applications to automate and control CTC management tasks
Knowledge of the following information and technologies is recommended prior to attending this course:
- Required – Completion of the CT Connect Installation and Troubleshooting Course
- Intermediate knowledge of programming principles and elements using C or Java
- Experience using MS Windows
- Basic knowledge of switches and switch protocols
- Good understanding of telephony, particularly with regards to Contact Centers
- Good understanding of an IDE such as Visual Studio (for C) or Eclipse (for Java)
envox voicexml studio Courses
Envox 7 VoiceXML Studio Development Course
Description
This two-day course provides a complete overview of all Envox 7 VoiceXML Studio product features. This includes how to develop VoiceXML applications using the VoiceXML Studio and how to run completed applications on the Envox Communications Server. The course is a mix of instructor lecture and practical exercises. This course is intended for developers who are developing VoiceXML code and customers who want to voice-enable existing web applications.
Objectives
Students will understand the following topics when they have completed the course:
- Understand the architecture of various VoiceXML solutions
- Understand the components of Envox VoiceXML Studio
- Learn how to install and configure Envox VoiceXML Studio and its Application Server component
- Learn how to create and debug applications using Envox VoiceXML Studio
- Learn how to use TTS and ASR technologies to add speech and speech recognition to an application
- Learn how to configure an Application server in order to deploy completed applications
- Learn how to test and execute completed applications using the Envox Communications Server
Knowledge of the following information and technologies is recommended prior to attending this course:
- Basic knowledge of programming principles and elements
- Basic knowledge of VoiceXML
- Basic understanding of telephony
- Basic understanding of web related technologies, such as XML and HTTP
- Experience using MS Windows
- Experience using either BEA WebLogic, IBM WebSphere, or Apache Tomcat Application servers
