Envox Console

The Envox Console is a graphical interface that provides a single point of control over multiple systems, applications, VoiceXML scripts, speech resources, integration points and telephony interfaces. Envox Console includes powerful management utilities that significantly reduce the time and cost of administrating large-scale installations.

Key features include:

• Allows global changes to be made across a network of servers with a single keystroke.
• The Envox Alarm Center ensures rapid notification of changes in system conditions.
• Remote, secure administration across LAN/WAN via TCP/IP.
• Role-based administration for various user types (administrator, supervisor, user...).
• User-defined channel views to monitor application status.
• Ability to view debugging information: expression watches, script trace.
• Ability to view system and application logs.
• Envox Reports – an optional Web-based reporting package that provides standard IVR utilization and performance reports, including call volume and call duration reports.

For a complete list of supported technologies and standards, review the Envox Technical Specifications