The Envox CTI Link for Envox CT Connect™ enables developers using the Envox 7 Communications Development Platform to easily add CTI functions to their voice solutions, including screen pops, intelligent routing, user-entered data transfers, call data transfers (ANI or DNIS), predictive calls, call recording, and call monitoring.
Key benefits of the Envox CTI Link for Envox CT Connect include:
- Rapid development of CTI functions through a graphical interface within Envox Studio.
- Improved customer service resulting from multi-modal communication options, optimal routing, and seamless forwarding of data/voice information to customer service agents.
- Architecture flexibility with support for both single and multi-site deployments and support for PSTN, IP, and hybrid networks.
- Support for the leading PBX/ACDs and IP communication environments from Avaya, Nortel, Siemens, Mitel, and others.
