The Envox CTI Link for Cisco ICM enables IVR systems built with the Envox Communications Development Platform to communicate with Cisco Unified Contact Management (ICM) software. Contact centers with this Cisco software can then use the Cisco Intelligent CallRouter to route calls to Envox-based IVR systems.
Key benefits of the Envox CTI Link for Cisco ICM include:
- Rapid integration of Envox-based IVR systems into contact centers using Cisco ICM software.
- Allows contact centers built on a Cisco infrastructure to take advantage of the performance and cost savings associated with Envox Worldwide’s best-of-breed IVR platform.
