Automation through Speech Recognition and Text-to-Speech

Companies in all industries are dramatically reducing their call center costs by replacing proprietary interactive voice response (IVR) systems with self-service solutions powered by automatic speech recognition (ASR), text-to-speech (TTS) and speaker verification technologies. While speaker verification provides security for over-the-telephone information access, speech recognition and text-to-speech enable customer service organizations to increase automation rates and satisfy customer demand for anytime/anywhere access to information and services.

Today's speech technologies provide many benefits, including:

• Natural sounding speech - today's text-to-speech technologies closely resemble a human voice
• Optimized for VoiceXML - speech recognition, text-to-speech and speaker verification components can be quickly integrated with VoiceXML scripts and other call flow components with Envox 7, our VoiceXML-based communications development platform
• Packaged grammars - Proven speech recognition modules that speed development of speech-enabled solutions

Rapid Deployment of Best-in-Class Speech Recognition and Text-to-Speech

Envox 7, our VoiceXML-based communications development platform, is fully integrated with leading speech recognition, text-to-speech and speaker verification technologies from the industry leaders: ScanSoft, Nuance, Phonetic Systems, and others. Envox provides pre-built functional blocks for speech recognition, text-to-speech, and speaker verification technologies so that building speech-enabled IVR and other voice solutions is faster and easier than ever before.

New to speech technologies? Envox Worldwide's Professional Services Group has speech recognition and text-to-speech experts ready to help you design and deploy a speech-enabled solution. Contact your local Envox office to learn how our services can accelerate your speech project.