Envox Worldwide offers a number of packaged, speech-enabled interactive voice response (IVR) solutions that can significantly lower the cost and time needed to implement enhanced self-service solutions. These IVR solutions have been pre-configured to automate a variety of customer service operations with a proven call flow and speech user interface and they require only minimal customization and integration before deployment.
Our packaged IVR solutions use the latest technologies — speech recognition and VoiceXML — to automate much of your call volume and to simplify integration with leading speech products, enterprise applications, Web services and IT infrastructures.
Envox Worldwide's professional services staff can help you design, develop and deploy the custom solutions that are right for you or your customers. Let us create an end-to-end custom solution or to provide specific skills to augment your internal development teams.
The range of professional and implementation services currently available includes:
- Project assessment and management
- Solution architecture design
- Call flow, grammar and user-interface design
- Application development
- VoiceXML and SALT script development
- System integration
- Installation and deployment
- Tuning and usability testing
- Custom training and ongoing support
Envox has broad experience in the field with a wide range of customers, solutions and technical environments. By working closely with Envox Worldwide from the beginning, you'll be assured that you'll end up with a solution that not only meets your exact business and technical requirements, but is also extremely cost-effective and quickly deployed.
To learn more about how our packaged solutions can solve your business problems, contact your regional Envox office. If you require a more custom voice solution, Envox can provide you with a full range of professional services to help you design, develop and deploy customized solutions for your business.