Solutions, Solution Segments
Alerts & Notifications
Automated multi-modal alerting solutions ensure that customers, employees and other interested parties receive urgent communications, even if they are unexpected. Alerts and notifications are an important and growing business service that boost customer loyalty and revenue opportunities. Envox 7 is an ideal platform for developing and deploying these services. It offers:
- A multi-modal platform that combines sophisticated call control functions with built-in web, email, fax and data communications capabilities
- A graphical programming environment for rapid application development
- An embedded VoiceXML browser
- Tight integration with best-in-class speech products [ScanSoft, Nuance, etc...]
- Significant scalability and reliability, with a rich set of administration capabilities for large-scale installations
- Open, standards-based platform that ensures outstanding price/performance and rapid ROI
Envox 7 greatly reduces the complexities inherent in creating phone-based alerting solutions. The Envox 7 Studio allows you to quickly develop outdial programs, play messages, use text-to-speech, add speech recognition capabilities, manage faxes, interact with data sources and easily integrate with SMS, web and email systems.
Envox 7 was designed for efficient management of large-scale, mission critical solutions. It is a highly scaleable, reliable and fault tolerant. It includes powerful administration tools that focus on configuration management, monitoring and alerting. The Envox 7 Console provides a single point of control over multiple systems, speech resources, integration points and telephony interfaces. This significantly reduces the time and cost of administrating large-scale installations.
Envox 7 supports:
Inbound and outbound call management
Text-to-Speech based personalized messaging
Call bridging
Call back services
Fax
Dynamic menuing and user response
Tracking and reporting
Simplified integration with web, email and data systems