Solutions, Solution Segments
Carrier Services
The move to open, standards-based Voice Solutions creates a unique opportunity for service providers to improve customer satisfaction and retention, reduce operating costs and create new revenue streams. The Envox 7 Communications Development Platform lets you take advantage of this technical shift for:
- Lower system and maintenance costs
- High scalability and reliability
- Powerful multi-site management capabilities
- Faster creation of branded services
- Limited integration issues with maximum interoperability
- A clear and easy migration path to the emerging standards and new technologies [VoIP, SS7, VoiceXML, Web services, speech, host media processing, and SALT, among others]
Customer retention and the creation of new revenue streams are vital to any organization, regardless of the business or current economic climate. Today's service providers must not only decide what services to offer and how to collect revenue but also determine the most cost-effective technical mix.
The Envox 7 Communications Development Platform greatly reduces the complexities inherent in creating voice solutions and integrating them into diverse telephony, billing, Web services and back office environments. The Envox 7 Studio lets you use pre-built "functional blocks" for call control, VoiceXML, speech usage, web interaction, email management, and fax to quickly design important services such as calling card systems, voice portals and custom business solutions.
Envox 7 was designed for efficient management of carrier class, mission critical solutions. It is a highly scaleable, reliable and fault tolerant. It includes powerful administration tools that focus on configuration management, monitoring and alerting. The Envox 7 Console provides a single point of control over multiple systems, speech resources, integration points and telephony interfaces. This significantly reduces the time and cost of administrating large-scale installations.
The Envox 7 value proposition is built around its ability to leverage existing investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and enabling technologies that will be required in the future. With Envox 7, you get fast implementation and even faster return on investment.
Envox 7 supports:
Calling/debit/prepaid card solutions
Voice portals & information services
Business contact center solutions
Intelligent networks
Conferencing solutions
Personal calendar/address book services
Follow-me services
Voice activated dialing
SS7 applications
Customer care solutions