Solutions, Voice Self-Service
Envox Worldwide offers IVR and CTI voice self-service solutions that significantly improve customer service, increase staff productivity and reduce operating expenses. And, Envox solutions leverage the latest advances in open, standards-based voice technologies to drive rapid ROI. Whether you're implementing a new service, looking to replace an outdated, high-maintenance legacy IVR system or seeking to add CTI functionality, an Envox-based voice self-solution can meet your exact requirements.
Look to Envox for touchtone or speech-enabled voice self-service solutions for:
- Auto Attendant
- Intelligent Call Routing
- Home-based Agents
- Agent Screen Pop
- Call Recording
- Click-to-Dial
- Help Desk & PIN Reset
- Surveys
- Change of Address Processing
- Emergency Notifications
- VoIP Contact Center Solutions
- Unified Messaging & Email Reading
- Conferencing
- Catalog & Literature Request
Nowhere in the industry will you find IVR and CTI solutions with such a compelling combination of advantages:
- Better service at lower cost: Envox-based voice self-service solutions are designed to automate the highest percentage of your calls, freeing skilled agents to serve callers with complex needs.
- Faster deployment: Envox-based solutions fit smoothly into your existing business processes, call center and IT infrastructures.
- Simplified maintenance: Envox's open, standards-based solutions allow for rapid system upgrades and easily handle any mix of legacy and emerging technologies for a cost-effective and future-proof solution.
- Lower total cost of ownership: Price/performance leadership yields rapid ROI on all your IVR and CTI initiatives.